Home Approval - Direct Furniture 24/7

We hope that you will be happy with your new purchase from Dircet Furniture 24/7, but we do accept that sometimes you need to see it in your own home before you can know for sure if it’s the right item for you. That’s why we offer Home Approval with everything we sell. If you do wish to return the goods, you must inform us of this within 7 days of receipt of the item, and then return it unused, unassembled and in the original packaging.

To return the item back to us you can either arrange for delivery to our warehouse yourself, if you would like our warehouse address to return an item yourself then please contact us.

Equally we can have the item collected on a week day that is convenient for you. You will unfortunately have to pay a standard charge of £35 for the return delivery. Once the item has arrived at our warehouse and has been inspected we will refund you the full amount, minus the return carriage fee if this has also been arranged by us.

If you are unsure or require any more information then please contact a member of our customer service team either by email or telephone. Click here